Building Operations, Safety and Security

Office Location: Lower Ground Floor – Room LG 36 (next to GU-Q Security Office)
Building Operations (Weekdays): 6 am to 10 pm; Weekends: 8:30am to 5 pm
On-duty coordinator’s contact: 5012 5915

Building Operations Safety and Security (BOSS) provide comprehensive building safety, security, MEP maintenance, landscape, custodial, pest control, and recycling duties, and a range of event support services to Georgetown University Qatar. Our services are tailored to meet the needs of our faculty, staff, and students who occupy a wide variety of facility types, ranging from teaching environments to libraries and common areas. We manage a team of over 100 dedicated service provider employees servicing more than 50,000 square meters of building space and over 25 acres of University occupied landscaped grounds.

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Building Opening Hours

GU-Q Building is accessible 24 hours a day. After 10 pm visitors will no longer be able to enter and any already on site will be asked to leave the building.

As of November 1, 2022, Ehteraz is not required to gain building access .
As of September 1, 2022, masks are no longer required inside the GU-Q building.

Building Entry and Exits are as below:

Main Entrance (Library) 7am to 8:30pm
VIP Entrance 7am to 8:30pm (exit 24/7 from Auditorium side).
Car Park 1 (underground) 6:30am to 4:00pm (exit at any time)
Loading Dock 24/7 entry & exit

For food deliveries please direct the driver to the Loading Dock and meet them there.

Service Level Standards

To know more about raising a help desk service request, please click here

To best serve the University business, requested services/maintenance actions must be planned, scheduled, and performed in some order of criticality. This prioritization allows for appropriate response times and the employment of FM resources in an efficient and effective manner.

The following priority categories have been established in line with standardized QF FM processing of work requests, and onsite available resources to serve as a guide for customer expectations.

To know more about our Service Level Standards, please click here.